Terms and Conditions

Shipping

Australian customers	FREE	Australia Post Express Registered 3-5 business days
International customers	Flat rate AUD$25	Express Post International 5-10 business days

• Delivery periods are estimates only and not guaranteed.
• All deliveries require a signature, so please ensure you provide a delivery address that will be attended during business hours (Monday – Friday, 9am – 5pm).
• If you are providing a business address, please include the company name. 
• In the event that the ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange your preferred alternative or refund.
• If your order is lost or damaged in transit, please contact us immediately so that we may assist you

International Delivery

International delivery costs do not include any local taxes or duties that may be applied by customs in the receiving country.

Any duties or taxes applied in the receiving country are the responsibility of the recipient.

For more information on taxes, duties and customs regulations please contact your local office in your country of residence.

Insurance

Please note that your goods purchased on the Ankalia website are not insured. If you wish to insure your purchased items please make arrangements with the insurer of your choice. 

Returns & Refunds

Please choose carefully. Use the size chart to ensure you have chosen the correct size and read all the product details and sizing advice before purchasing to ensure you have selected the right size and the right product. Also, take care trying on your sandals and do so, on a carpeted area or a soft, non-scratch floor surface.

We do offer a refund on full priced products only if a return request is submitted within 7 days of receiving the goods and if the item passes the Ankalia return policy as follows:

• Unworn and unused items in their original condition and in their original packaging may be returned by registered post within 14 days of receipt.
• The cost to return an item will be at your expense.
• We are unable to offer free delivery for ‘change of mind’ returns or exchanges.

If you wish to return an item, please email us at customercare@ankalia.com and we will contact you as soon as possible.

We require you to post your return back to us via registered post with a tracking number. We recommend you use Australia Post express post satchels (registered) within Australia. Once you have posted your items please forward us your tracking number to customercare@ankalia.com.

We do not accept liability for returns lost or damaged in transit.

Receiving a Refund

Your refund will be credited to the original purchaser's credit card. Please be aware that it can take up to 7 days for a refund to be processed as the goods need to be reviewed by quality control for approval and then passed onto accounts before the refund can be made.

Please also note credit card refunds may take up to 3 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately it is beyond our control.

We do not refund any shipping or postal costs incurred by you. We only refund the value of the goods returned.

Exchanges

With our fast and reliable delivery service, you will receive your right size and colour fastest if you simply place a second order. Once we receive your returned order, we will then credit your account providing you meet our returns policy criteria detailed above.

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact us immediately so that we may assist you. 

Payment

Payment can be made by Visa or MasterCard. Payment will be debited and cleared from your account upon dispatch of your order.

We take reasonable care to make the Ankalia website secure. To help ensure your shopping experience is safe, simple and secure all payments on our website are processed through Westpac via the e-WAY gateway and with the latest, industry standard 128-bit Secure Socket Layer (SSL) encryption technology.

Security

Shop securely and with confidence at Ankalia.

We understand the importance of your personal information and have appropriate procedures in place to safeguard your personal information.

We endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

Always ensure you sign out when you have finished visiting our website, especially if you have accessed the website from a shared or public computer.

General

By using the website www.ankalia.com the user accepts these terms and conditions.